Frequently Asked Questions

When are new drops released?

• ◈New drops are released periodically. Follow us on social media and sign up for our newsletter to stay updated on upcoming releases.

How long does shipping take?

• ◈Shipping times vary depending on your location. We ship all orders from Maryland, and every order includes tracking information sent by email once it ships.

Do you ship internationally?

• ◈Yes, we ship worldwide. International shipping typically takes longer than domestic shipping, and shipping costs vary by location.

What is your return policy?

• ◈We accept returns within 30 days of delivery. Items must be unworn and in their original condition with all original tags attached.

How do I start a return?

• ◈Contact our support team at returns@jvfive.com, and we’ll help you through the return process and let you know the next steps.

How should I care for my jvFIVE items?

• ◈To help preserve the quality of your apparel, we recommend washing all items in cold water and hanging them to dry.

Need Help?

Still have questions? Contact us at support@jvfive.com.