Frequently Asked Questions
Ordering
How do I place an order?
✦ Select your desired items during an active drop, add them to your cart, and proceed to checkout. Make sure to complete your purchase quickly as items are in high demand.
When are new drops released?
✦ New drops are released periodically. Follow us on social media and sign up for our newsletter to stay updated on upcoming drops.
Shipping
How long does shipping take?
✦ Free standard shipping on all orders with delivery in 3-4 business days. All orders include tracking information.
Do you ship internationally?
✦ Yes, we ship worldwide. International shipping can take 10-14 business days. Shipping costs and delivery times vary by location.
Returns & Exchanges
What is your return policy?
✦ We accept returns within 14 days of delivery. Items must be unworn and in original condition with tags attached.
How do I start a return?
✦ Contact our support team to initiate a return. We'll provide you with a return shipping label and instructions.
Product Information
How do your sizes run?
✦ Our items generally fit true to size. Please refer to our size guide for detailed measurements of each product.
How should I care for my JVFIVE items?
✦ Each item comes with specific care instructions. Generally, we recommend washing in cold water and hanging to dry to maintain quality.
Need Help?
Still have questions? Contact us at support@jvfive.com