Return Policy

Return Policy Overview

We want you to be completely satisfied with your jvFIVE purchase. If you’re not happy with your order, we accept returns within 30 days of delivery.

Return Requirements

To be eligible for a return, your item must meet the following criteria:

• ◈Item must be unworn and in its original condition
• ◈All original tags must be attached
• ◈Original packaging must be included
• ◈Item must not show signs of wear, washing, or alteration

Return Process

Follow these steps to return your item:

• ◈Contact our support team at returns@jvfive.com
• ◈Include your order number and reason for the return
• ◈Customers are responsible for return shipping costs
• ◈Package your item securely with all original materials

Refund Process

Once we receive your return:

• ◈We’ll notify you that we’ve received your return
• ◈We’ll inspect the item within 2–3 business days
• ◈If approved, your refund will be processed to your original payment method
• ◈Refunds typically appear in your account within 5–10 business days

Need Help?

If you have any questions about our return policy, please contact us at returns@jvfive.com.